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Last Updated: January 13, 2026
Kilbourne.JP, LLC d/b/a JPK Collision Solutions ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use JPK Scheduler, including when you book an appointment, receive communications from a business using our platform, or respond to a customer survey. Your use of JPK Scheduler constitutes your agreement to be bound by this privacy policy.
We do NOT collect: Social Security numbers, financial information (credit cards, bank accounts) of consumers, insurance policy details, medical information, biometric data, or any other information considered sensitive in nature.
For Businesses: We use business information to provide and maintain the Service, process subscriptions and payments, send service-related communications, provide customer support, and improve our Service.
For Consumers: We use consumer information to facilitate appointment scheduling, send appointment confirmations and reminders via email and/or SMS, deliver post-service satisfaction surveys, and aggregate anonymous feedback for service improvement.
We may retain anonymized/aggregated data for analytics or metrics.
Transactional Communications: When you book an appointment through JPK Scheduler, you will receive transactional communications including appointment confirmations, appointment reminders, rescheduling or cancellation notices, and post-service surveys. These communications are necessary to provide the requested service.
SMS Text Messages: If you provide your phone number and consent to receive text messages, you may receive SMS appointment reminders and notifications. Message frequency varies based on your appointments. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP to any message or by contacting the business directly.
Opting Out: You may opt out of non-essential communications at any time. To opt out of SMS: Reply STOP to any text message. To opt out of email: Click the unsubscribe link in any email. Note that opting out of all communications may affect your ability to receive appointment reminders.
Storage: Data is stored on Google Firebase (Google Cloud Platform), servers located in the United States, encrypted in transit (HTTPS/TLS) and at rest.
Security Measures: Secure authentication required for access, role-based access controls, audit trails for modifications, and regular security assessments.
Data Retention: Business account data is retained while subscription is active. Upon cancellation, data is retained for 60 days for export, then permanently deleted. Consumer appointment data is retained by the business according to their own retention policies. Survey responses may be retained in anonymized form indefinitely for analytics.
We DO NOT: Sell your data to third parties, share consumer data with unrelated businesses, use your data for targeted advertising, or share data with data brokers.
We MAY Share Data With: Service providers necessary to operate the platform (Google Firebase for hosting, payment processors for billing, email/SMS delivery services), and when required by law or legal process.
Business Access: Businesses using JPK Scheduler have access to their own customer appointment data and survey responses. Businesses are responsible for their own privacy practices with their customers.
For Businesses: You have the right to access your data, export your data, correct inaccurate data, delete your data, and cancel your subscription.
For Consumers: You have the right to request access to, correction of, or deletion of your personal information by contacting the business where you booked your appointment. You may also contact us directly at the address below.
JPK Scheduler is designed for business use and is not intended for use by individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete that information promptly.
We may update this Privacy Policy from time to time. We will notify businesses of material changes by email notification to account administrators, notice on our website, and notice within the application.
If you are a California resident, you have additional rights: Right to know what data is collected, right to delete your data, right to correct erroneous data, right to opt-out of data sales (we do not sell data), and right to non-discrimination.
The Service is operated in the United States. If you access the Service from outside the US, any data collected will be transferred to the US and handled pursuant to the policies set forth herein as though it was collected in the US.
For privacy questions or requests, you may contact us:
Kilbourne.JP, LLC d/b/a JPK Collision Solutions
Email: [email protected]
Any contacts will be addressed in the ordinary course of business, but in all events within 45 calendar days of receipt.
Last Updated: January 13, 2026
By accessing or using JPK Scheduler ("JPK Scheduler" or "the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. The Service is operated by Kilbourne.JP, LLC d/b/a JPK Collision Solutions ("Company," "we," "us," or "our").
JPK Scheduler is a cloud-based appointment scheduling and shop management platform designed for collision repair businesses. Features include: Online appointment scheduling, automated email and SMS reminders, customer satisfaction surveys, Google Review integration, production workflow management, and multi-user access with role-based permissions.
You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials, all activities that occur under your account, and notifying us immediately of any unauthorized use.
Free Trial: New accounts receive a 14-day free trial with full access to all features. No credit card is required to start the trial. At the end of the trial period, you must subscribe to continue using the Service.
Subscription: JPK Scheduler is offered on an annual subscription basis. Current pricing is available upon request or at time of subscription.
AUTOMATIC RENEWAL NOTICE: YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH SUBSCRIPTION PERIOD UNLESS YOU CANCEL. You will be charged the then-current renewal price using the payment method on file. We will send a reminder email at least 30 days before your renewal date.
How to Cancel: You may cancel your subscription at any time by: (a) logging into your account and selecting "Cancel Subscription" in Settings, (b) emailing [email protected] with the subject "Cancel Subscription," or (c) calling during business hours. Cancellation takes effect at the end of your current billing period.
You agree to use JPK Scheduler only for its intended purpose of managing appointments and customer communications in compliance with all applicable laws. You are responsible for:
The Telephone Consumer Protection Act (TCPA) requires prior express consent before sending text messages. By using the SMS features of JPK Scheduler, you agree to comply with all formal requirements of the TCPA, including the following:
JPK Scheduler includes features to collect customer feedback and direct satisfied customers to leave Google Reviews. You acknowledge and agree that:
You retain ownership of all data you input into the Service, including customer information, appointment records, and survey responses. You grant us a license to use your data solely to provide the Service. Upon termination, you may export your data within 60 days. We may retain anonymized/aggregated data for analytics or metrics.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
IN NO EVENT SHALL KILBOURNE.JP, LLC D/B/A JPK COLLISION SOLUTIONS BE LIABLE FOR: Any indirect, incidental, special, or consequential damages; loss of profits, data, or business opportunities; damages exceeding the amount paid for the Service in the 12 months prior to the claim; any TCPA violations or penalties resulting from your use of SMS features; any claims arising from customer reviews or survey responses.
YOU ACKNOWLEDGE THAT: Appointment data should be verified before taking action; the Service is a tool to assist with scheduling, not a guarantee of accuracy; technical issues may occasionally affect availability; you are solely responsible for compliance with TCPA, privacy laws, and other regulations in your jurisdiction.
You agree to indemnify and hold harmless Kilbourne.JP, LLC d/b/a JPK Collision Solutions from any claims, damages, or expenses arising from: Your use of the Service, your violation of these Terms, your violation of any third-party rights, TCPA violations resulting from your SMS communications, disputes with your customers, and any claims related to or arising from reviews solicited through the Service.
We strive for high uptime but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice when possible. We are not liable for downtime due to factors beyond our control.
Kilbourne.JP, LLC d/b/a JPK Collision Solutions shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, civil unrest, government actions, embargoes, labor disputes, failure of third-party hosting or cloud service providers (including Google/Firebase), internet service interruptions, cyberattacks, power outages, or any other event that could not have been reasonably foreseen or prevented.
Customer and shop data is handled by third-party providers and services over which we have no control. JPK Collision Solutions cannot be held liable for third-party data breaches.
We reserve the right to modify or discontinue features with reasonable notice and update these Terms at any time. Changes become effective upon posting to our website.
You may cancel your subscription at any time. We may terminate accounts for violation of these Terms, including TCPA violations or misuse of SMS features. Upon termination, your access to the Service will cease. Data retention follows our Privacy Policy (60 days for export).
These Terms shall be governed by the laws of the State of Ohio, without regard to conflict of law principles.
15.1 Informal Resolution: Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] and attempt to resolve any dispute informally through discussions with our principals or attorneys.
15.2 Binding Arbitration: Any dispute that cannot be resolved informally within 6 months of initiation shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
15.3 Location: The arbitration shall take place in Lorain County, Ohio, or at another location mutually agreed upon.
15.4 CLASS ACTION WAIVER: YOU AND KILBOURNE.JP, LLC D/B/A JPK COLLISION SOLUTIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
15.5 Small Claims Exception: Either party may bring an individual action in small claims court if the claim so qualifies for such resolution.
15.6 Opt-Out Right: You have the right to opt out of binding arbitration within 30 days of first accepting these Terms by sending written notice.
Kilbourne.JP, LLC d/b/a JPK Collision Solutions
Email: [email protected]